Intercultural communication skills

• Communicate confidently in unfamiliar cultural situations through effective preparation and understanding of self and others
• Connect and collaborate positively in different cultural contexts by adapting work preferences and communication style
• Respond with ease in uncomfortable intercultural situations through mindful observation, cultivating an intercultural mindset

• Build trust, connection and credibility with diverse stakeholders through confident, positive intercultural communication  
• Work with diverse stakeholders more effectively through improved communication, collaboration and decision-making   
• Develop a reputation for being culturally aware and valuing diversity, strengthening both internal and external connections 

Intercultural essentials

• Evaluating your core intercultural skills
• Setting goals to enhance your intercultural skills

Preparing for new intercultural situations 

• Building contextual awareness
• Predicting preferences using generalisations

Analysing behaviour and preferences in new intercultural situations

• Understanding how values impact behaviour
• Perceiving positive intent

Clarifying expectations in intercultural situations 

• Listening in a culturally sensitive way
• Questioning to clarify intent

Adapting to time and directness preferences

• Analysing preferences around time and communication
• Adapting communication to align with different preferences

Adapting to work preferences

• Cultural factors that influence working together
• Adapting behaviour to collaborate across differing work preferences

Handling uncomfortable intercultural situations

• Recognising uncomfortable intercultural situations
• Responding with culturally sensitive techniques

Intercultural mini-clinic 

• Evaluating intercultural situations
• Evaluating your skills, setting goals and action planning