Email writing skills

• Craft effective email replies using in-depth understanding of readers through effective reading, paraphrasing and questioning 
• Write complete, clear, coherent emails that encourage and enable readers to take appropriate, timely action
• Adapt formality and tone to match the purpose and audience of different emails to engage stakeholders

• Achieve your goals and connect with stakeholders through efficient and effective everyday emails
• Stakeholders will quickly understand your emails, being able to take appropriate and timely action and feel more connected to you
• Deliver clear and friendly email communications that connect with the reader and achieve your objectives

Email writing essentials

• Analysing features of effective emails
• Evaluating the impact of your emails and setting personal goals

Email time-savers 

• Identifying your email writing habits
• Managing your inbox

Planning your emails

• Defining an email's purpose
• Planning your emails

Writing formal emails 

• Structuring a formal email
• Making a good impression in formal emails

Writing informal emails 

• Structuring an informal email
• Incorporating friendly, informal language

Writing follow-up emails

• Writing with a positive tone when following-up 
• Structuring reminder and chaser emails

Writing effective replies 

• Reading emails efficiently
• Clarifying issues

Email writing mini-clinic 

• Evaluating email writing skills against best practices 
• Setting goals and action planning