Interpersonal communication skills

• Communicate effectively based on clear, detailed understanding gained through mindful listening, paraphrasing and questioning 
• Adapt verbal, visual and vocal communication to different contexts to build and maintain rapport with stakeholders
• Deliver complete, clear, and coherent spoken messages that encourage and enable listeners readers to take appropriate, timely action

• Connect and collaborate with stakeholders through clear, confident and credible spoken communication 
• Increased understanding, stronger rapport and trust with different stakeholders, enabling positive results
• Build a reputation for clear, considerate spoken communication that fosters collaboration and achieves goals 

Interpersonal communication essentials

• Understanding the benefits of and barriers to interpersonal communication
• Evaluating your interpersonal skills and setting personal goals

Structuring clear and coherent messages

• Structuring communication for common purposes
• Planning and communicating your messages

Adapting your communication preferences 

• Identifying your communication preferences 
• Flexing your communication preference

Communicating with vocal and physical presence 

• Assessing your vocal and physical presence
• Aligning your non-verbal communication with your message

Establishing rapport with others 

• Initiating rapport
• Building and sustaining rapport

Being a mindful listener

• Staying present and focused
• Acknowledging thoughts and feelings

Creating shared understanding

• Clarifying understanding
• Summarising key points

Interpersonal communication mini-clinic

• Evaluating performance 
• Setting goals and action planning to improve your interpersonal communication